FREQUENTLY ASKED QUESTIONS
Orders

How do I place an order?

1- Choose the products you want to buy and add them to your basket.

2- Register and benefit from all the advantages of the online store. You only need an email address and then choose whatever password you want. Or buy as a guest. In both cases we will only ask you for the information needed to send you your order.

3- Select the shipping type.

4- Select a payment method.

5- Make the payment.

Will I receive a confirmation email?

When you finish your purchase we will send you a confirmation email with all the order information. Please check that you have received the email and that it has not been delivered to your SPAM folder.

Can I get information about my order?

You can get information about your current and previous orders by going to “my account”. You can access this using the email and password entered at the time of registration.

How do I cancel an order?

Send an email to quoting the order number and the reason for cancellation as briefly as possible. We will cancel the order and return the money using the same payment method used for the purchase.

Is my purchase secure?

We work with secure servers (SSL), making it impossible for third parties to access your data or your Pay Pal or credit card account data. We are also registered with the Spanish Data Protection Agency database, complying with the regulations in such a way as to guarantee and protect your information from being used in any ways other than those you have authorized.

Which products are available?

All the available products are displayed on the website, which is synchronised with the stock. If the item you are looking for is not displayed in the online store it means that we are out of stock. Please do not hesitate to contact us and ask us if we are going to restock a particular product.